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Issue Number: IR-2024-25
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IRS offering additional time at Taxpayer Assistance Centers for face-to-face help
Helped by Inflation Reduction Act funding, nearly 250 IRS Taxpayer Assistance Centers nationwide will have extended operating hours Tuesdays and Thursdays during the tax filing season
IR-2024-25, Jan. 29, 2024
WASHINGTON — The Internal Revenue Service today announced nearly 250 IRS Taxpayer Assistance Centers (TACs) around the country will extend their weekly office hours to give taxpayers additional time to get the help they need during the filing season.
The extended office hours will continue through Tuesday, April 16. To see if a nearby TAC is offering extended hours, taxpayers can visit Contact your local office to access the IRS.gov TAC Locator tool. The site lists services offered, including extended hours and directions to each office. Taxpayers can call 844-545-5640 to make an appointment or walk in to get help at designated TACs offering the additional time. Normally, TACs are open from 8:30 a.m. to 4:30 p.m., Monday through Friday, and operate by appointment.
The expanded hours at the assistance centers reflect funding and staffing made possible under the Inflation Reduction Act, which is being used across the IRS to improve taxpayer service, add new technology and tools as well as help tax compliance efforts.
“This is another example of how additional IRS resources are helping taxpayers across the country,” said IRS Commissioner Danny Werfel. “Adding extra hours provide more options for hard-working taxpayers to get help with their tax issues. The IRS is continuing to work hard both during the upcoming tax season and throughout the year to find ways to make it easier for people to interact with us.”
“We’re inviting anyone who wants or needs some assistance to stop by,” added IRS Wage & Investment Division Commissioner and Taxpayer Experience Officer Ken Corbin. “This is one more way the IRS is delivering expanded services to help visitors resolve their tax issues, make a payment or answer general tax-related questions. Whatever the case, we’re offering additional time for taxpayers to get the face-to-face help they may need.”
During these additional office hours, TACs will offer all regular services, however for cash payments, taxpayers must have an appointment. If a taxpayer needs in-person identity verification services, they must bring two forms of identification, and one must be a current government-issued photo ID. They should also bring a copy or digital image of the tax return in question if one was filed. Tax return preparation is not a service provided at any IRS TAC.
If a taxpayer needs a sign language interpreter or help with foreign language interpretation, the IRS encourages them to make an appointment. Deaf or hard of hearing individuals who need sign language interpreter services, can call TTY/TDD 800-829-4059 to make an appointment. IRS can also arrange for language interpretation in many languages through an over-the-phone professional translation service.
Tax return preparation options
While tax return preparation is not a service offered at IRS TACs, qualified taxpayers can get help using the following free services:
• Eligible individuals or families can get free help preparing their tax return at Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) sites. To find the closest free tax return preparation help, use the VITA Locator Toolor call 800-906-9887.
Help available 24/7 at IRS.gov
For additional information on available services, see IRS Publication 5136, IRS Services Guide.
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